CUSTOMER CARE
Have any questions or concerns?
We’re always ready to help!
send us an email to:
RETURNS
WE DO NOT REFUND, BUT WE DO RETURN FOR STORE CREDIT. YOU WILL BE RESPONSIBLE FOR NEW SHIPPING COSTS.
***Store Credit is your total amount issued back to you for an ONE TIME USE (meaning no change/credit leftover)***
Our policy lasts 14 days. Unwashed, unworn, and unused merchandise may be returned within 14 days of shipment date. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Gift cards
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to elena@hannpickedbyelena.com and you will be sent an email with shipping address for returns and exchanges.
SHIPPING
To return your product, you should mail your product to 6216 Ajax Ave. Bell Gardens California US 90201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.